SG Casino
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Skip the Queue: Reach SG Casino Support in Minutes

Reach SG Casino by live chat, e-mail or phone, and a person answers 24 hours a day, 7 days a week.

Get help now Must be 18 or older to play. Full terms on site.
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Three routes

Get a human reply in minutes

You need an answer right now

Pick live chat for locked accounts, bonus queries and anything urgent; a person typically replies in two minutes, whatever the hour.

Start chat

Your issue needs a paper trail

Write to [email protected] for statements, payment questions or anything needing an attachment; replies usually arrive within two hours.

Write to us

Talk it through with someone

Call +61 2 7451 0114 (AEST) when talking is easier than typing; most calls are picked up in about one minute.

Call support
You are playing from home

Your Aussie number, your time zone, your help lines

Reaching us

Australian phone: +61 2 7451 0114; Support clock: AEST; Languages: English, German, Finnish, Norwegian; E-mail: [email protected]

Who watches

Regulator: Malta Gaming Authority, MGA/B2C/412/2021

Getting help

Gambling help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

You Need Help Now

Get a Real Answer on the First Reply

Worth a quick look before you open chat, e-mail or dial the Australian number.

Five things to hand
Gather these first and the person helping you can act straight away.; Your registered e-mail address; Account number or username; Payment method and last four digits; Screenshot of the issue; Bonus name or transaction ID
Right desk

SG Casino department e-mail addresses

Your account

General support and everyday questions: [email protected]; Document checks and account verification: [email protected]

Your money

Deposits, withdrawals and payment issues: [email protected]

Everything else

Complaints and unresolved disputes: [email protected]; Personal data and privacy requests: [email protected]; Business and partnership enquiries: [email protected]

Complaint Path

Turn a Dead End Into a Decision

Sets out where a stuck complaint goes next and who can rule on it.

  1. 1

    Put Every Detail in Writing

    Send the full story to [email protected], including dates, amounts and any chat transcript, so the team can review the case from the start.

  2. 2

    When Support Replies

    A reference number arrives with the reply, and the desk aims to respond within two hours, so keep that number for every later message.

  3. 3

    Second-Level Review

    Ask the complaints desk to escalate to a senior manager if the first answer misses the mark, and a second review follows your request.

  4. 4

    Malta Gaming Authority

    Take the case to the Malta Gaming Authority if the internal review leaves you unsatisfied, quoting your SG Casino reference number in that submission.

Start Playing
Answer Times

SG Casino Never Closes Its Support Desk

Live chat

Chat hours: 24 hours, 7 days; Chat first reply: 2 minutes; All times shown: AEST

E-mail

E-mail address: [email protected]; E-mail reply: 2 hours

Phone

Phone number: +61 2 7451 0114; Phone wait: 1 minute

Clear the doubt

Account closure, data requests and the licence behind it

How long does a closure request take to go through?
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Ask us in live chat and closure usually lands the same day, once any open withdrawal has finished. We confirm it to your registered email, so keep an eye on that inbox. Balances left behind are returned to your chosen payment method.
Do I need to ask a supervisor if the reply missed the mark?
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Yes, you do. Reply to the answer you were given and say plainly that it missed the mark. A supervisor reviews the same thread, and if you are still not happy you can take it to the Malta Gaming Authority.
When will my data copy or deletion land?
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Send your request to [email protected] and we pull the file together. Expect the copy within a month of the request, which is the window the Malta Gaming Authority expects. Deletion happens once the records we must keep by law fall away.
Why does the team ask for details before helping me?
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Give your full name, date of birth and the email you signed up with. That trio lets an agent confirm you without touching your password. Nobody here will ever ask you to share it, at any hour.
Why am I not helped in my own language?
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Chat and email run in English, German, Finnish and Norwegian, so pick whichever sits easiest. Australian players default to English, and the German line is handy if that is your first language. Swedish is not covered, so English is the fallback there.
Where do the staff sit at night and on weekends?
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The desk never closes, so three in the morning on a Saturday is as busy as a Tuesday lunchtime. Live chat answers in about two minutes, email in about two hours, and the phone in about one minute. Australia's time zone never leaves you waiting for an opening.
Where is the licence for this casino held?
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SG Casino Limited holds a licence from the Malta Gaming Authority under number MGA/B2C/412/2021. That regulator sets the standards behind fairness, payouts and player protection here. It also takes over when a complaint cannot be settled in-house.
Six Operator Facts

Licensed Operator Details

Shows the company, licence and address that stand behind every deposit you make.

Company
Legal name: SG Casino Limited; Company number: C-45265 (Malta); Address: 152, Triq il-Kbira San Guzepp, St. Julian's, STJ 1062, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/412/2021
Write to
Support e-mail: [email protected]