Before the Payout: SG Casino Account Verification
The Malta Gaming Authority licence obliges every casino to know its players, and our team usually completes the check within 61 hours.
Have Your Answers Ready
Who checks
SG Casino Limited
Under which licence
Malta Gaming Authority, MGA/B2C/412/2021
How long
61 hours
When mandatory
Before the first withdrawal
Questions go to
Minimum age
18+
Five Steps to a Clean Approval
This is the order that keeps a check moving, so yours lands approved rather than re-sent.
-
1
One Area, Every Document
By the time you open your account area, look for the section on documents in the profile menu, and note where the upload button sits so you can return to it later.
-
2
A Photo Your Reader Can Read
Photograph the passport or licence page in daylight, with all four corners in frame and no glare across the text, since a soft or cropped image is the most common reason a check returns.
-
3
After the ID, the Address
Take the address paper from the last few weeks, then photograph the whole page rather than the corner, because the issuer, your name and the date all have to be legible together.
-
4
Match the Name You Use
Show the card or wallet name in a screenshot where the first six and last four digits match what you used to deposit, and cover the middle digits if you prefer.
-
5
Where Will the Answer Land?
Once everything is in, the review usually wraps up inside 61 hours and an e-mail follows either way, so keep an eye on your inbox and avoid uploading the same file twice.
Unlike a Guess, a Document Proves
Proof of identity
Confirm: Your name, face and date of birth; Show: All four corners, readable text, no glare
Proof of address
Confirm: Where you live right now; Show: Full page, name and date visible
Payment method confirmation
Confirm: The card or wallet is yours; Show: Holder name, last four digits
Proof of identity
Confirm: A live person matches the file; Show: Selfie holding the open page
The Moments We Ask, and What We Gain
SG Casino opens the file at the same four points for every player, so nothing feels personal.
-
1
Typed Wrong, Paid Late
A surname spelled with a space, a birth year typed wrong, a street name shortened: small gaps force us to compare your profile with the passport or licence you send, and only that comparison clears the account.
-
2
A Tick Box, Then a Passport
Because the market here is 18+, we confirm your date of birth against a photo ID the first time it matters, not from the box you ticked on the sign-up screen.
-
3
Why Is My Cash-Out Waiting?
Whether it is your first cash-out or the fifth, the payment team cannot release funds until the identity file and the payment method confirmation line up under your own name.
-
4
The Evening You Ask for More
Want a higher daily spend than your current setting allows? A raise is a responsible-gambling change, so we ask to see proof of identity and address before the new figure begins.
Show Us Where It Came From
This block settles what the funds question is, so nothing here lands as a surprise.
- Recent bank statement
- Payslips or employer letter
- Tax return summary
- Sale of property paperwork
- Proof of an inheritance
Why It Came Back, and the Fix
This block settles the three refusals our reviewers send out most often, and the one-step fix for each.